IT Consulting

Beyond the Buzzwords

Every business has a technology strategy — even if that strategy is “fix things when they break.” The question isn’t whether you need one. It’s whether the one you’ve got is actually helping you move forward, or just keeping the lights on.

Most Australian businesses spend somewhere between 3% and 7% of revenue on technology. For a mid-sized organisation, that’s a significant investment — and one that deserves the same rigour you’d apply to any other major business decision. But too often, IT spending is reactive: driven by whoever shouts loudest, whatever just broke, or whatever the last vendor pitched.

Peritus provides technology consulting that starts with your business — your goals, your constraints, your people — and works backwards to the technology. No product to sell, no vendor agenda, no 80-page strategy document that gathers dust on a shelf. Just practical, prioritised advice from people who’ve been doing this for a long time.

How We Help

Digital Strategy and Governance

Good IT governance isn’t bureaucracy — it’s the framework that makes sure technology decisions are made deliberately, with the right information, by the right people. We help organisations move from ad-hoc IT management to structured, strategic decision-making.

Technology roadmaps — clear, prioritised plans that link technology initiatives to business outcomes, with realistic timelines, dependencies, and budget estimates
IT governance frameworks — structures aligned with ITIL and COBIT best practices, adapted to the size and maturity of your organisation. Not one-size-fits-all — right-sized for your reality
IT policy development — acceptable use policies, information security policies, data classification frameworks, BYOD policies, and remote work guidelines that are practical and enforceable
Risk management frameworks — identifying, assessing, and managing technology risks with clear ownership, treatment plans, and regular review cycles
Budget planning and forecasting — technology budgets that account for operational costs, project costs, and strategic investments, with transparent reporting and variance analysis
Vendor management and procurement — structured evaluation of technology vendors, contract negotiation, performance management, and strategic sourcing to ensure you’re getting value from your supplier relationships

Project and Program Management

Technology projects fail more often than they succeed — industry research consistently puts the failure rate above 50%. The most common reasons aren’t technical. They’re scope creep, poor stakeholder management, and inadequate change management. We bring disciplined project delivery that keeps things on track.

System rollouts — ERP implementations, CRM deployments, HR platform migrations, and line-of-business application deployments with structured methodology and governance
Office relocations — end-to-end technology planning for office moves, including network infrastructure, cabling, telephony, AV equipment, and user migration with minimal downtime
Infrastructure upgrades — server refreshes, network upgrades, storage migrations, and data centre consolidation projects planned and executed with proper risk management
Cloud migrations — project management for cloud migration initiatives, coordinating technical teams, business stakeholders, and third-party vendors through complex, multi-phase programs
Methodology — Agile, Waterfall, or hybrid approaches depending on the project. We don’t force a methodology — we use what works for the situation
Stakeholder and change management — communication plans, training programs, resistance management, and adoption tracking to ensure that new systems actually get used
Post-implementation reviews — structured reviews after project completion to capture lessons learned, verify benefits realisation, and identify outstanding issues

Technology Assessments

Before you can plan where you’re going, you need to know where you are. Our assessments give you an honest, detailed picture of your current technology environment — what’s working, what’s not, and what needs attention.

Infrastructure audits — comprehensive review of servers, networking, storage, endpoints, and peripherals, including age, capacity, performance, and end-of-life status
Security posture assessments — evaluation against the Australian Cyber Security Centre’s Essential Eight maturity model, identifying gaps and prioritising remediation
Network assessments — mapping of network topology, performance testing, bandwidth analysis, wireless coverage surveys, and identification of bottlenecks and single points of failure
Cloud readiness assessments — evaluating your applications, data, and infrastructure for cloud migration suitability, including cost modelling and risk analysis
Application portfolio review — cataloguing your business applications, assessing their fitness for purpose, identifying redundancy, and recommending consolidation or replacement where appropriate
Gap analysis and maturity models — benchmarking your IT capabilities against industry standards and best practice, with clear identification of gaps between current and desired state
Prioritised recommendation reports — every assessment ends with a clear, prioritised list of recommendations with estimated costs, effort, and business impact — not a generic checklist

IT Resourcing and Staffing

Sometimes you need extra hands. Whether it’s a specialist skill for a specific project or ongoing augmentation to fill a gap in your team, we provide IT professionals who integrate with your organisation and hit the ground running.

Short-term project resources — project managers, business analysts, solution architects, engineers, and developers for defined project engagements
Ongoing augmentation — long-term placements that function as part of your team, filling permanent skills gaps or providing capacity during growth periods
Skills-based matching — we match people to roles based on technical skills, industry experience, and cultural fit — not just whoever’s available
Onboarding support — structured onboarding to get resources productive quickly, including documentation review, system access, and team introductions
Knowledge transfer — built into every engagement so your permanent team builds capability, not dependency
Managed teams — dedicated teams for specific functions (development, support, security operations) managed by Peritus with defined deliverables and SLAs

Managed IT Services

Not every business needs — or can afford — a full internal IT department. Our managed IT services give you a complete, outsourced IT function with the responsiveness of an internal team and the depth of a specialist provider.

Helpdesk support — phone, email, and remote support for your team, with defined response times and escalation procedures. Real people in Australia, not a chatbot
Device management — procurement, imaging, deployment, lifecycle management, and secure disposal of laptops, desktops, and mobile devices
Network monitoring — 24/7 monitoring of your network infrastructure with proactive alerting and rapid response to issues before they impact your team
Vendor coordination — acting as the single point of contact for all your technology vendors, managing faults, renewals, and escalations on your behalf
Asset management — tracking of all hardware and software assets, including licence compliance, warranty status, and lifecycle planning
Monthly reporting and business reviews — transparent reporting on ticket volumes, resolution times, system health, and strategic recommendations. Regular business reviews to ensure the service is aligned with your evolving needs
SLA tiers — we offer tiered service levels (Standard, Priority, and Premium) so you can match the level of support to your business requirements and budget. Every tier includes a named account manager

Not-for-Profit IT Support

We work with a number of not-for-profit organisations across Australia and understand the unique pressures they face — tight budgets, small teams wearing multiple hats, compliance obligations, and the need to demonstrate value for every dollar spent.

Understanding of NFP budget constraints — we design solutions that maximise impact within limited budgets, prioritising ruthlessly and avoiding unnecessary complexity
Discounted licensing guidance — helping you access and manage Microsoft 365 for Nonprofits, Google for Nonprofits, and other discounted or donated technology programs
Grant-compatible pricing — project scoping and pricing structured to align with grant funding cycles, milestones, and reporting requirements
Compliance support — assistance with ACNC reporting requirements, Australian Privacy Act compliance, and sector-specific obligations for health, disability, aged care, and community services
Volunteer management system support — implementation and support for volunteer management platforms, rostering systems, and donor/fundraising databases
Data and reporting — helping NFPs build reporting capability to demonstrate impact to funders, boards, and stakeholders using their existing data

Virtual CIO / CTO Services

Strategic technology leadership shouldn’t be a luxury reserved for large enterprises. Our virtual CIO/CTO service gives you access to senior technology leadership on a fractional basis — the strategic thinking without the full-time salary.

Strategic technology leadership — a senior technology advisor who understands your business, attends your leadership meetings, and provides ongoing strategic guidance
Board reporting — clear, non-technical reporting to your board on technology performance, risk, and strategic initiatives. We translate IT into business language
Technology budgeting — development and management of your technology budget, including capital planning, operational forecasting, and cost optimisation
Digital transformation planning — guiding your organisation through technology-enabled change, from process automation to new business models
M&A technology due diligence — technology assessment of acquisition targets, including infrastructure evaluation, integration planning, risk identification, and cost estimation
Vendor and contract management — strategic oversight of your technology vendor relationships, ensuring alignment with business objectives and value for money

Our Approach

We don’t have a product to sell you. Our consulting starts with listening — understanding your business, your challenges, and what success actually looks like for you. Then we give you advice in plain language, with clear priorities and realistic expectations.

We’re not the consultants who hand you a 200-page report and disappear. We stick around to help you implement, we adjust the plan when things change (because they always do), and we measure success by outcomes — not hours billed.

Based in Newcastle, working with organisations across Australia. From one-off assessments to ongoing strategic partnerships — technology advice grounded in reality, not slideware.